A Customer Portal in Dynamics 365 provides customers with secure, self-service access to information, support, documents, and business services online. Built with Microsoft Power Pages and connected to Microsoft Dataverse and Dynamics 365, a customer portal enables customers to view account information, submit and track support cases, access knowledge articles, manage documents, make payments, and communicate with your business without always contacting a customer service representative.

With Dynamics 365 customer self-service, businesses can provide customers with 24/7 access to the information and services they need while reducing repetitive support requests and improving the overall customer experience.